Anglia Conservatories Ltd

Unit 5, Palace Industrial Estate,
Bircholt Road, Parkwood,
Maidstone, Kent ME15 9XT

Tel: 0800 1 777 511

Email: info@angliaconservatories.com

UK registered company no.: 09292587

 

Complaints procedure

We are committed to providing high quality products for all of our customers. We install windows, doors, porches and conservatories into properties of all types and ages. This can be a complex process and we recognise that sometimes things can go wrong.

If you have a query or complaint, we want to know as soon as possible to help us put things right promptly.

Just contact our Customer Care Team with your details and a description of your problem. We are here for you from 9am to 5.30pm, Monday to Friday.

Call us on: 0800 1 777 511

Email us at:  info@angliaconservatories.com

Write to us at: Anglia Conservatories, Unit 5, Palace Industrial Estate, Bircholt Road, Parkwood, Maidstone, Kent ME15 9XT.

However you contact us, we will:

  • Let you know we have received your query
  • Tell you who will be responsible for investigating along with their contact details
  • Endeavour to return phone calls and emails within one working day
  • Do everything we can to resolve things as quickly as possible
  • Do what we can to attend within fourteen days if a visit to the property is needed
  • Keep you regularly informed of progress throughout

If you are unhappy with the way things have been resolved and you have a complaint about your experience with us, we will review your complaint in line with our relevant Complaints Procedure. You can find a copy of our Complaints Procedure here >>